Here at Istanbul Travel Guide we take privacy seriously and will only use your personal information to help you with your travel request or administer your account.
Forms & Emails
When you submit a travel question, message or request, we may collect your travel information (only when provided), name and your email address so that we can correspond with you, answer your queries, process your travel arrangements.
Emails are sent through our email server, on one of the world’s professional web hosting and email providers. We store your email address only so that we can keep you updated about your request. Emails may be stored on the server in order to reply to your requests and keep you updated on these.
For the purpose of making travel reservations and requests, we may need to share some information with our relevant supplier including airline, hotel, cruise, tour or travel provider and/or other involved suppliers or partners, solely for helping you with your travel requests, reservations and arrangements.
From time to time (not more than once or twice a year) we may send you a promotional email about a special offer, new product or other information which we think you may find interesting using the email address which you have provided.
You can view, update or delete your personal data at any time on request by simply emailing us to request it.
In order to be compliant with the new regulation Google included a data processing amendment. The data we collect will be processed anonymously and “Data sharing” is disabled. We don’t use other Google services in combination with Google Analytics cookies.
If you voluntarily subscribe to our newsletter we may collect your email address and your name (only when provided) so that we can correspond with you. Your personal data will not only be stored in the website’s database but also in the application we use to send our newsletters, one of the world’s largest marketing automation platform which is GDPR compliant for your privacy.
We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage our users to participate in these surveys because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.
Some of our products or services are offered or promoted to our customers in conjunction with a supplier or partner or another brand or company within our corporate family. We may share your information with these parties on order to offer a requested booking, product or service or to facilitate your use of additional amenities for your request. For example, one of our partners may offer services to you based on a link that you access or offer sent to you in our email reply back to you.
The website generates log files like most standard web servers. We use traffic logs to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes for internal use and this information will not be shared with a third party.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Such sites are not governed by this privacy statement.
Contacting the Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please email us and we’ll be happy to help.